1 reviews | Active since Aug 2020
Outsurance Legal *****sters
OUTsurance is one of the most deceptive and ********* insurance companies that is currently plaguing South Africa. They are more interested in committing legal *****, than serving their customers In 2022 I app**** to OUTsurance for out and about cover on my laptop. During the initial sales consultation in acquiring the policy. The sales consultant didn’t highlight the fact that theft out of motor Vehicle due to remote jamming was not covered, neither did he highlight the part of the policy, where it stated that to be covered by theft out of motor vehicle, the vehicle needed to have physical damages. When my belongings were ****** from my boot, due to *******’ remote jamming my car and *****ing my car contents. OUTsurance refused to pay the total value of a R50 000 rand claim and instead reduced the value by 50%. They stated that they were doing me a “favour” since they don’t cover theft by remote jamming of a vehicle. Upon inspection of the policy, there is no clause that states anything to do with remote jamming. Only a clause that states the vehicle must have physical damage. Hence, they probably decided that they don’t want to pay the claim due to circumstances Given point above this means that OUTsurance doesn’t want to acknowledge the fact that within Gauteng there has been a significant increase in theft out of motor vehicles due to remote jamming. Hence the current policy is discriminating against people who have encountered a theft by means of remote jamming. ********s are becoming more sophisticated by the day and clearly OUTsurance policies are not covering their customers for the latest ******** methods. So essentially OUTsurance de*****ed me of fifty percent of my claim. They sold me a policy under false pretence that my contents would be insured if they were secured in my vehicle, not mentioning that remote jamming was not covered. This was only mentioned after my claim was submitted.
Please do not use OUTsurance for your needs. They are *********, non-transparent and deceptive company that is only interested in cashing your premiums and not honouring your claims. They will use whatever tricky policy clause that is not emphasised to you to de***** you of your claim. They are not interested in assisting their customers, but rather exploiting them.
We fully understand your unhappiness about the settlement amount.
Our assessing manager contacted you and discussed the loss you suffered is not an insurable event. The detail hereof would have been discussed with your mother, who is the policy holder, when the policy was issued.
A business decision was made to settle 50% of loss and he also explained the reason for our decision.
We will at all times treat our clients fairly.
Regards
The OUTsurance Team
We fully understand your unhappiness about the settlement amount.
Our assessing manager contacted you and discussed the loss you suffered is not an insurable event. The detail hereof would have been discussed with your mother, who is the policy holder, when the policy was issued.
A business decision was made to settle 50% of loss and he also explained the reason for our decision.
We will at all times treat our clients fairly.
Regards
The OUTsurance Team
