DK
Danja K
1 reviews | Active since Feb 2017
01 Jun 2020, 10:51
Outsurance leaves me high and dry without rental vehicle
Due to COVID, Outsurance's panelbeater could not repair my car. Now, OUTSURANCE is removing the rental vehicle, before my car had been repaired and returned to me.
Nowhere in my agreed policy, does it state that they reclaim the car BEFORE the car has been repaired and returned to me. I AM NOW FACING BEING WITHOUT A VEHICLE because Outsurance refuses to extend the rental vehicle. Their legal department refuses to help me and puts me back on the line to the claims department. The manager has not sent correspondence I requested for my lawyer.
I am disgusted in the manner in which I have been treated by Outsurance over the last 4 days.
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
01 Jun 2020, 13:28Hello Danja
We fully understand the inconvenience you are experiencing being without a vehicle.
The matter was referred to our claims manager, who initially discussed why we cannot extend the rental vehicle option.
Considering a variety of factors, it was agreed to extend the rental vehicle for you. Sarfaraaz has since discussed the detail further.
Thank you for your understanding as well.
Regards
OUTsurance
We fully understand the inconvenience you are experiencing being without a vehicle.
The matter was referred to our claims manager, who initially discussed why we cannot extend the rental vehicle option.
Considering a variety of factors, it was agreed to extend the rental vehicle for you. Sarfaraaz has since discussed the detail further.
Thank you for your understanding as well.
Regards
OUTsurance
OUTsurance's reply01 Jun 2020, 13:28
Official
Hello Danja
We fully understand the inconvenience you are experiencing being without a vehicle.
The matter was referred to our claims manager, who initially discussed why we cannot extend the rental vehicle option.
Considering a variety of factors, it was agreed to extend the rental vehicle for you. Sarfaraaz has since discussed the detail further.
Thank you for your understanding as well.
Regards
OUTsurance
We fully understand the inconvenience you are experiencing being without a vehicle.
The matter was referred to our claims manager, who initially discussed why we cannot extend the rental vehicle option.
Considering a variety of factors, it was agreed to extend the rental vehicle for you. Sarfaraaz has since discussed the detail further.
Thank you for your understanding as well.
Regards
OUTsurance
OUTsurance's replyOfficial
12 Jun 2020, 10:01Hello Danja
We discussed the returning of the rental vehicle with you and arrangements have been with with a staff member to collect the rental vehicle from you.
Unfortunately, during this time, Avis also have restrictions in terms of deliveries and collections.
We are sorry this created more unhappiness with you.
Regards
OUTsurance
We discussed the returning of the rental vehicle with you and arrangements have been with with a staff member to collect the rental vehicle from you.
Unfortunately, during this time, Avis also have restrictions in terms of deliveries and collections.
We are sorry this created more unhappiness with you.
Regards
OUTsurance
OUTsurance's reply12 Jun 2020, 10:01
Official
Hello Danja
We discussed the returning of the rental vehicle with you and arrangements have been with with a staff member to collect the rental vehicle from you.
Unfortunately, during this time, Avis also have restrictions in terms of deliveries and collections.
We are sorry this created more unhappiness with you.
Regards
OUTsurance
We discussed the returning of the rental vehicle with you and arrangements have been with with a staff member to collect the rental vehicle from you.
Unfortunately, during this time, Avis also have restrictions in terms of deliveries and collections.
We are sorry this created more unhappiness with you.
Regards
OUTsurance