T
Thembeka
1 reviews | Active since Feb 2025
11 Feb 2025, 13:11
Outsurance lacks communication skills
Outsurance lacks communication skills. They do not update with regards to the progress of my vehicle being repaired
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OUTsurance's replyOfficial
14 Feb 2025, 10:31Hello Thembeka
Following our initial response to your review, we received detailed feedback from our claims manager.
The release document was sent to the service provider, who unfortunately was unaware of this. This was addressed with the service provider in the interim.
Your vehicle is currently in for repairs and we trust the repairs will be finalised promptly.
WE again apologise for the unfortunate delay.
Regards
The OUTsurance Team
Following our initial response to your review, we received detailed feedback from our claims manager.
The release document was sent to the service provider, who unfortunately was unaware of this. This was addressed with the service provider in the interim.
Your vehicle is currently in for repairs and we trust the repairs will be finalised promptly.
WE again apologise for the unfortunate delay.
Regards
The OUTsurance Team
OUTsurance's reply14 Feb 2025, 10:31
Official
Hello Thembeka
Following our initial response to your review, we received detailed feedback from our claims manager.
The release document was sent to the service provider, who unfortunately was unaware of this. This was addressed with the service provider in the interim.
Your vehicle is currently in for repairs and we trust the repairs will be finalised promptly.
WE again apologise for the unfortunate delay.
Regards
The OUTsurance Team
Following our initial response to your review, we received detailed feedback from our claims manager.
The release document was sent to the service provider, who unfortunately was unaware of this. This was addressed with the service provider in the interim.
Your vehicle is currently in for repairs and we trust the repairs will be finalised promptly.
WE again apologise for the unfortunate delay.
Regards
The OUTsurance Team