OutSurance lacklustre claim processing

OutSurance have been dealing with a claim of mine since the beginning of November. Thus far, since the 1st part of my claim has been dealt with, neither them of their so-called service provider is making any attempt to finalise the claim. Daniel Mzi, the claims advisor, seemingly thinks that he is doing me a favour and confuses being condescending with professionalism. Insurers should really be weary of social media and the damage THEY inflict on their own business when their clients go to social media.