AC
Adrianne C
1 reviews | Active since Jan 2018
29 Jun 2020, 16:59
Outsurance Lack of Customer service
I am exceptionally angry and disappointed with the lack of customer care received by Outsurance. I have an ongoing dispute with Outsurance that just isn't being resolved. Each time I call I have to speak to a different person and explain my dispute all over again. I honestly expected better.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
02 Jul 2020, 06:46Hello Adrianne
We are truly sorry about the long time it took us to provide you with proper feedback after having investigated the matter.
Our client care manager, Keo, contacted you and confirmed our advisor did not capture incorrect information and also explained why we cannot pay for the tracking device monthly subscription fee.
Keo however discussed recourse with you and we are pleased to know you are satisfied with the outcome.
Regards
OUTsurance
We are truly sorry about the long time it took us to provide you with proper feedback after having investigated the matter.
Our client care manager, Keo, contacted you and confirmed our advisor did not capture incorrect information and also explained why we cannot pay for the tracking device monthly subscription fee.
Keo however discussed recourse with you and we are pleased to know you are satisfied with the outcome.
Regards
OUTsurance
OUTsurance's reply02 Jul 2020, 06:46
Official
Hello Adrianne
We are truly sorry about the long time it took us to provide you with proper feedback after having investigated the matter.
Our client care manager, Keo, contacted you and confirmed our advisor did not capture incorrect information and also explained why we cannot pay for the tracking device monthly subscription fee.
Keo however discussed recourse with you and we are pleased to know you are satisfied with the outcome.
Regards
OUTsurance
We are truly sorry about the long time it took us to provide you with proper feedback after having investigated the matter.
Our client care manager, Keo, contacted you and confirmed our advisor did not capture incorrect information and also explained why we cannot pay for the tracking device monthly subscription fee.
Keo however discussed recourse with you and we are pleased to know you are satisfied with the outcome.
Regards
OUTsurance