Outsurance knocks it out of the park!

I recently hit a pothole on my motorcycle which resultyed in it needing to be recovered from the side of the road. The bike was damaged during the recovery and I lodged a complaint against the service provider. The complaint was assigned to Lelethu Thole who contacted the service provider, who accepted responsibility and agreed to pay for the repairs. Lelethu followed up with me almost daily throughout the claims process and also afterward to confirm that the service provider had honored the agreement - even going to war for me when the service provider was dragging their heels with payment.

I am grateful to Lelethu and Outsurance for the excellent service in a time when customer service seems to not be a priority anymore!