Outsurance kicked out

<p>After being an advocate for outsurance and loving them long time, spreading the outsurance gospel to friends and family and recommending them to people who need to be insured, I received dismal service. I contacted them regarding a rerate on my premium as advised on inception...apparently it's only done annually...anyway...long story short...after they had failed to send me the rerate documents i called them myself only to find out that not only will they NOT be decreasing my premium, BUT it will go up too, AND I can only get a rerate in another 365 days. I had advised the consultant Thandeka Mkhwa**** that i had not received the necessary documentation and I'm requesting a decrease on my premium. After a long drawn out affair I had said to her that I am unhappy and will express my dissatisfaction, and she laughed at me, the nerve of this girl to laugh at me through the handset, anyway i left it and spoke to a supposed senior who was no help at all. The service I received from outsurance was positively apalling. I had informed them that i will take the matter further, but why fight when all we do is fight in our daily lives? Instead I'm removing myself from the situation that is Outsurance, and getting insured elsewhere.</p>