JB
Janine B

1 reviews | Active since Apr 2024

17 Apr 2024, 10:38

OUTSURANCE joins the ranks of all the other insurance companies who take your money and don't pay claims!

Outsurance sucks! Their client service is shocking.Tried to pay my premium through a link they sent me... It did not work. I called them to let them know. They said they would put through a manual debit order. That did not go through either. I called them to let them know. And sent proof that there was money in my bank at the time and that there is no record at my bank of the premium debit order being submitted. They are now saying its the banks fault and will not pay my claim. And they wont let me speak to anyone who can assist. And theres more - I have proof of all of this with correspondence they sent me but still its my banks fault! DO NOT TAKE OUT INSURANCE WITH OUTSURANCE! NOT IF YOU WANT YOUR CLAIMS PAID!

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Replies (1)
OUTsurance
OUTsurance's reply24 Apr 2024, 15:58
Official
Good day Janine,

Thank you for bringing this matter to our attention.

There was an error on our side which we have since rectified. We can confirm that our claims team contacted you to finalise your claim and payment has been processed. 

Please accept our sincere apologies for the frustrating experience.

Regards,
The OUTsurance Team