Outsurance is wasting my time.

I'm extremely disappointed with Outsurance for constantly messing me around regarding my claim placed in April. I placed a claim regarding my ceiling and roof being damaged after the rains/flooding that recently occurred in Durban kzn. At first I got notified of my claim being approved, without any assessment of the damages, then to be told it's not approved as yet. Once a contractor, of their choice, had come through to assess the damage, I was told they would receive a quote and settle afterwards. Ever since being told that, I've called them more than 4 times within the last few weeks only to be told each time, that they haven't received any information from their contractor. I then decided to get a private contractor to assess and send a quote, to which I was told they now need a breakdown and more pictures. It is absolutely disappointing that this is the service I'm paying for.