Outsurance is useless, you have to argue with every person at claims to actually get your claim processed.

I came back from Cape Town to find everything thawing and water leaking from the fridge, the fridge had stopped working. When I left on the 24th, everything was fine, I called Outsurance on Tues, 3 Jan, my wife spoke to Felicia, told her about the fridge and the TV not working. She told my wife the process and also to send the total value of the contents of the fridge. She did not at all mention an assessor coming through. Today my wife called as I still had not sent through the serial and model no. A few minutes later, a Monique calls saying that she is the appointed assessor for the fridge and can only come through on Sat. I called Felicia back and asked why werent we informed about the assessor on Tues, at least that would've been sorted out by today. Today only, they got someone to call me, why didn't they do this on Tues. A fridge is an essential, the TV we can manage without but I am battling without a fridge. I asked Felicia to transfer me to her manager or supervisor, Mbali Ngema, who might I say, was extremely arrogant and condescending, she was harping on about the model number not being sent. Nothing was resolved there, she was reprimanding me like I'm a school pupil. I then asked for her superiors number, Abigail Mburu, I called to speak to her, the consultant said she was busy and will call me back. Still no call, it's 8pm. I sent through the model and serial number of the fridge, as that seemed to be what they were harping on about. What happens to the TV? What kind of swift process is this? I also see that cupboard that the fridge was slotted into is swelling from the leakage, Felicia tells me that thats another claim from building and another excess to be paid. Is it not all related? Is it not supposed to be under one claim? I have never claimed before, this is my first. I have 2 vehicles, content and building with Outsurance for the past 11 years and after this ridiculous episode, I am definitely moving to Discovery or anywhere else. Outsurance is giving me the run around here, everyone that I spoke to regarding claims from Out had not had an assessor come through, why am I being singled out. Outsurance consultants are useless and lack knowledge as Felicia and Mbali did not give us the proper process. The assessor can only come through on sat, we would have to wait for their report then the claim is finalized, how long is that going to take? I wasted 11 years of my money with Outsurance, this is ridiculous. This is what we are paying for, for incidents' like this.