RL
Rhona L
1 reviews | Active since Aug 2024
26 Aug 2024, 14:31
OUTSURANCE IS USELESS
I was involved in a car accident on the 2 May 2024 and Outsurance approved that my vehicle be repaired on the 5th of May, although I believe that the car should have been written off. It is now almost 4 months later and I still do not have my car back!!! TUTUKA Panelbeaters and Outsurance are both useless and I will NOT recommend either one of them. Outsurance should never allowed this to carry on for so long!
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
28 Aug 2024, 10:45Good day Rhona,
Further to our private reply, our client liaison advisor Marlinee has provided you with an update.
Your vehicle will be moved to a different service provider for the rectification and car hire will be arranged.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, our client liaison advisor Marlinee has provided you with an update.
Your vehicle will be moved to a different service provider for the rectification and car hire will be arranged.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply28 Aug 2024, 10:45
Official
Good day Rhona,
Further to our private reply, our client liaison advisor Marlinee has provided you with an update.
Your vehicle will be moved to a different service provider for the rectification and car hire will be arranged.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, our client liaison advisor Marlinee has provided you with an update.
Your vehicle will be moved to a different service provider for the rectification and car hire will be arranged.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
RL
Rhona L's updateReviewer Update
28 Aug 2024, 12:14Dear Outsurance,
Yes, Marlinee has been UPDATING me very well and patiently too - BUT NO ACTION !!
The car was ONLY taken yesterday 27 August at 3.30pm and was promised it would be taken on the 23rd August - More wasted days!!
AND STILL TO DATE NO HIRED CAR!!!!
That is what I am talking about!
All I get is feedback, feedback EXCEPT MY REPAIRED CAR!!!
Yes, Marlinee has been UPDATING me very well and patiently too - BUT NO ACTION !!
The car was ONLY taken yesterday 27 August at 3.30pm and was promised it would be taken on the 23rd August - More wasted days!!
AND STILL TO DATE NO HIRED CAR!!!!
That is what I am talking about!
All I get is feedback, feedback EXCEPT MY REPAIRED CAR!!!
RL
Rhona L's update28 Aug 2024, 12:14
Reviewer Update
Dear Outsurance,
Yes, Marlinee has been UPDATING me very well and patiently too - BUT NO ACTION !!
The car was ONLY taken yesterday 27 August at 3.30pm and was promised it would be taken on the 23rd August - More wasted days!!
AND STILL TO DATE NO HIRED CAR!!!!
That is what I am talking about!
All I get is feedback, feedback EXCEPT MY REPAIRED CAR!!!
Yes, Marlinee has been UPDATING me very well and patiently too - BUT NO ACTION !!
The car was ONLY taken yesterday 27 August at 3.30pm and was promised it would be taken on the 23rd August - More wasted days!!
AND STILL TO DATE NO HIRED CAR!!!!
That is what I am talking about!
All I get is feedback, feedback EXCEPT MY REPAIRED CAR!!!
OUTsurance's replyOfficial
10 Sept 2024, 10:09Good day Rhona,
We understand the urgency in getting your vehicle repaired.
We are trying our best to finalise the process for you. Once the rectification cost has been established, the repairs will commence and a rental vehicle will be arranged for you.
Regards,
The OUTsurance Team
We understand the urgency in getting your vehicle repaired.
We are trying our best to finalise the process for you. Once the rectification cost has been established, the repairs will commence and a rental vehicle will be arranged for you.
Regards,
The OUTsurance Team
OUTsurance's reply10 Sept 2024, 10:09
Official
Good day Rhona,
We understand the urgency in getting your vehicle repaired.
We are trying our best to finalise the process for you. Once the rectification cost has been established, the repairs will commence and a rental vehicle will be arranged for you.
Regards,
The OUTsurance Team
We understand the urgency in getting your vehicle repaired.
We are trying our best to finalise the process for you. Once the rectification cost has been established, the repairs will commence and a rental vehicle will be arranged for you.
Regards,
The OUTsurance Team