Outsurance is the worst insurance company

Worst insurance company ever. I have been struggling with my 3rd party claim from last year. No one seems to help or care. They requested my documents and quotes from panel beaters, which I have sent through. Everytime I call outsurance they tell me the person dealing with my claim is not there and they cant help because they dont know what's happening with my claim. Even spoke to managers and they said the same thing. I have emailed their complaints department and no reply either. Now I will share my story on every platform so that everyone is aware of outsurance lies and deceit. I can just imagine how you guys assist in an emergency, people will die waiting for you. #dontusethisinsurance