OUTSURANCE IS THE WORST EVER

For an insurance company their customer service is the worst. 2 months ago I tried to get hold of their customer service to change my bank details and seeing that most of the day I have access to emails I tried to email them several times but it keeps coming back. when you call you have to hold on for minutes and then still not get a agent on the line. For this period they having been debiting from the wrong account then when I eventually got hold of them they clearly told me that there is only the number to call and that I will not be able to reach them via email, call only. This is very upsetting and on this the agent asked me if he can get my new bank details. He also then tells me that my payments have went up to R218 from R154. I asked why and he gave me some story about the cost of living. Why did it suddenly go up 35% is ridiculous. I then requested him to cancel my contract with them. Today I saw they tried to debit again. I will not recommend outsurance to anyone. I have received a quote from another company for less with a bit more value to it.