MH
Mandava H
1 reviews | Active since Jan 2013
26 Oct 2023, 11:46
OUTsurance is the WORST!
Actually insane that I need to manage my policy in OUTSURANCE! They made changes and added cover and billed me without my consent! They sell and package schedule updates as improvement but once checked to old version cover is added never known about! Client service consultants are ***********, they can't find schedules, they keep on hold for long and I as client need to inform them to rectify their mistakes and *****! Totally unacceptable!
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Replies (2)MH
Mandava H's updateReviewer Update
26 Oct 2023, 12:05OUTsurance Policy Review Agent SINA kept me holding for 19 minutes, she is totally ***********.
Customer Service Agent IVY could not even speak properly!
Customer Service Agent IVY could not even speak properly!
MH
Mandava H's update26 Oct 2023, 12:05
Reviewer Update
OUTsurance Policy Review Agent SINA kept me holding for 19 minutes, she is totally ***********.
Customer Service Agent IVY could not even speak properly!
Customer Service Agent IVY could not even speak properly!
OUTsurance's replyOfficial
03 Nov 2023, 16:09Good afternoon Mandava,
Further to our private reply our client care manager Ally contacted you to review your concerns.
The service transgressions mentioned are valid and have been addressed internally.
Ally has assisted in resolving your complaint and we are so sorry for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply our client care manager Ally contacted you to review your concerns.
The service transgressions mentioned are valid and have been addressed internally.
Ally has assisted in resolving your complaint and we are so sorry for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply03 Nov 2023, 16:09
Official
Good afternoon Mandava,
Further to our private reply our client care manager Ally contacted you to review your concerns.
The service transgressions mentioned are valid and have been addressed internally.
Ally has assisted in resolving your complaint and we are so sorry for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply our client care manager Ally contacted you to review your concerns.
The service transgressions mentioned are valid and have been addressed internally.
Ally has assisted in resolving your complaint and we are so sorry for the inconvenience caused.
Regards,
The OUTsurance Team