Outsurance is selling us a dream

Outsurance is selling us a dream. I have been with outsource since 2015 and they keep increasing my premiums while they providing financial break to new customers. I am not certain if they understand Client Centricity. ....pass that I have referred a friend of mine, infact I called in myself to get insurance for a friend. I was promised R400 discount on my next monthly payment which i did not receive till this day. Called in several times with no help and finally the last consultant said it was bot activated, she has then activated it.

Why should I follow up instead of receiving as promised.

I am not happy at all