1 reviews | Active since Jul 2011
Outsurance is ripping me off
<p>This week I contacted Outsurance because my pool pump stopped working. They sent out a guy on Wednesday and I don’t know what he did but then it started working again. This morning when I checked my pool pump I noticed that it’s not working again. The water is green and it’s going to cost me thousands of rands to fix this mess. They are now trying to play games and using the "wear and tear" excuse on me.</p> <p>I don’t have time to phone around to other people anymore. I need to install a new pump and that will cost me R4700.</p> <p>I am now sick of dealing with Outsurance and am going to take my building structure, household content and car insurance business elsewhere.</p> <p>This is now bordering on the ridiculous! I have all my important things insured so that should something like this happen, I can rest assure that I have cover, but Outsurance is adding absolutely NO value to me and I have been with them since 2012. I pay them every month on time, no issues, just on 12 November 2016 I paid them R4 793 and for what, when all I get is this pathetic service. Outsurance is just out to make many out of me. That money I could have spent on replacing my pool pump. I HAVE HAD ENOUGH of OUTSURANCE!</p>
Please accept our sincere apologies for the very frustrating and disappointing experience.
Our claims manager, Shelton as well as an alternative service provider have since been trying to reach you and an appointment to re-assess the damage was confirmed for tomorrow morning.
Please don't hesitate to contact Shelton should you have any enquiries in the interim.
Regards
Dinky
Please accept our sincere apologies for the very frustrating and disappointing experience.
Our claims manager, Shelton as well as an alternative service provider have since been trying to reach you and an appointment to re-assess the damage was confirmed for tomorrow morning.
Please don't hesitate to contact Shelton should you have any enquiries in the interim.
Regards
Dinky
Thanks for the response. Shelton has been in contact and I will also be getting my own second opinion on this problem, as agreed with him. To date this has been such an unpleasant experience for me and I had no idea that dealing with Outsurance would be so stressful. The problem is going from bad to worse with my pool and all I need is the go ahead to get the job done now.
I expected good service when I signed up with Outsurance in 2012. If I wasn’t paying Outsurance I would expect the type of bad treatment that Outsurance has given me thus far. This is not how your competitors like FirstforWomen and Virgin treats their loyal customers. I really expected better or at least real service and I need a service provider that I can trust.
Thanks for the response. Shelton has been in contact and I will also be getting my own second opinion on this problem, as agreed with him. To date this has been such an unpleasant experience for me and I had no idea that dealing with Outsurance would be so stressful. The problem is going from bad to worse with my pool and all I need is the go ahead to get the job done now.
I expected good service when I signed up with Outsurance in 2012. If I wasn’t paying Outsurance I would expect the type of bad treatment that Outsurance has given me thus far. This is not how your competitors like FirstforWomen and Virgin treats their loyal customers. I really expected better or at least real service and I need a service provider that I can trust.
Another point Dinky, when the Outsurance Assessor, Clark contacted me last week to inform me that I need to replace the pool pump bearings. Clark told me to ask the service provider, if maintaining the bearings will make the pump last longer. I then contacted Pool Doctor that Outsurance sent out and according to Outsurance's very own service provider, its not worth it to maintain the bearings of that particular pump. They told me that the pump needs to be replaced and offered me one of their refurbished second hand pumps. I then phoned around to 8 different service providers who all said that its a waste of money and time to try and maintain bearings of a pump that should be replaced. According to them they stopped importing those pumps into the country 20 years ago and finding replacement parts is nearly impossible. It annoys me that I had to miss out on work this week, phoning around to numerous service providers, when I pay close to R5000 on my insurance. Outsurance likes to go on about you always get something out. But I dont care about getting a thousand rand out, every 10 years. I have a green pool with a broken, discontinued pump that is going to cost thousands to fix because Outsurance is dragging out this mess and causing me severe stress. All I want from Outsurance is actual customer service and to give the go ahead to replace the pump.
Another point Dinky, when the Outsurance Assessor, Clark contacted me last week to inform me that I need to replace the pool pump bearings. Clark told me to ask the service provider, if maintaining the bearings will make the pump last longer. I then contacted Pool Doctor that Outsurance sent out and according to Outsurance's very own service provider, its not worth it to maintain the bearings of that particular pump. They told me that the pump needs to be replaced and offered me one of their refurbished second hand pumps. I then phoned around to 8 different service providers who all said that its a waste of money and time to try and maintain bearings of a pump that should be replaced. According to them they stopped importing those pumps into the country 20 years ago and finding replacement parts is nearly impossible. It annoys me that I had to miss out on work this week, phoning around to numerous service providers, when I pay close to R5000 on my insurance. Outsurance likes to go on about you always get something out. But I dont care about getting a thousand rand out, every 10 years. I have a green pool with a broken, discontinued pump that is going to cost thousands to fix because Outsurance is dragging out this mess and causing me severe stress. All I want from Outsurance is actual customer service and to give the go ahead to replace the pump.