OUTSURANCE IS PATHETIC

UNPLEASANT AND PATHETIC.

My driver was involved in a car accident whereby he was hit from behind, we all know that you the driver is at fault when hitting someone from behind.

The owner of the company logged a claim. Conveniently Outsurance couldn't find the claim, i then had to waste my time and effort following up and eventually getting the consultant to find the claim.

The assigned agent / consultant Sthembiso Letsoalo ********** (full of attitude I might add) was assigned to the task. He doesn't seem phased at all that I am not at fault and I was bumped from behind and I am losing money with my vehicle being smashed. I emailed and called Sthembiso NUMEROUS times and each time he promised to get back to me by COB, 5 weeks have passed and still no communication from him and he tells me it's not his responsibility and I need to follow up.

He's promising for a week now that an assessor will come out for an inspection, still nothing and still no response to my emails.

Outsurance is known for not wanting to pay claims and dragging out the process. This is for existing clients as well. You people should really stop your FALSE advertising on Radio and Television.