OUTSURANCE IS NOW LOWSURANCE

ATROCIOUS/HORRIBLE/PATHETIC/ROB ME BLIND/FALSE INFORMATION - SERVICE

I have always spoken highly of OUTSURANCE but after 3 months of absolutely ridiculous service, *********** staff and complete failure of following policies and procedures i must now say i had enough. Every single OUTSURANCE staff member that has worked on my claim has showed months of *********** actions and under the table deals while i am paying my ass off for a proper service to cover my needs. They have used service providers that damaged my vehicle then sent my car to an unauthorized panel beater then trying to cover that up they miss informed me multiple times as to what's actually happening to my vehicle ensuring they waste my time with poor to zero communication. After multiple efforts to sort out my vehicle i asked OUTSURANCE for proper assistance and to please ensure all this misinformation and incorrect procedures be stopped and that i recieve what i am paying for. I even asked them to assist in lowering my monthly premium seeing that i am not getting what i'm paying for and that i still do not have my vehicle back and its been 3 months. LIKE THEIR ADVERTI*****TS states "If we cant beat it we will give back" They rejected my request and did nothing to try and actually assist not even give back like stated in there FALSE adverti*****ts . When speaking to the employees they will be like " this is the best i can do" Is this the best OUTSURANCE can do or you as an employee? I canceled my policy seeing that they do not want to assist and now the legal department is trying to phone me with even more misinformation and more people not knowing what's going on in OUTSURANCE. I will now take my complaints to the ombudsman. I still do not have my car back from OUTSURANCE and now they want to take back the rental car that i am paying for. PATHETIC SERVICE LOWSURANCE