EG
Estelle G
1 reviews | Active since May 2023
24 May 2023, 11:43
Outsurance is not what they advertise on TV
Our car was hit by a hailstorm and they have problem to pay for the spray paint after the panel beaters fix the car. They do not communicate with us or the panel shop. It is now weeks and still without the car.
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Replies (4)0
Replies (4)EG
Estelle G's updateReviewer Update
24 May 2023, 15:46Thank you for your response. Claim nr. Is *** After a few emails and calls, your team started to react, but not 100%. Hugo panel shop in Pietermaritzburg is struggling with your team
EG
Estelle G's update24 May 2023, 15:46
Reviewer Update
Thank you for your response. Claim nr. Is *** After a few emails and calls, your team started to react, but not 100%. Hugo panel shop in Pietermaritzburg is struggling with your team
OUTsurance's replyOfficial
29 May 2023, 14:54Good afternoon Estelle,
Further to our private reply, our claims manager Ronald contacted you with feedback.
Our assessment report has been updated to include the additionals you mentioned which were authorised by our assessor.
We apologise for the misunderstanding.
Regards,
The OUTsurance Team
Further to our private reply, our claims manager Ronald contacted you with feedback.
Our assessment report has been updated to include the additionals you mentioned which were authorised by our assessor.
We apologise for the misunderstanding.
Regards,
The OUTsurance Team
OUTsurance's reply29 May 2023, 14:54
Official
Good afternoon Estelle,
Further to our private reply, our claims manager Ronald contacted you with feedback.
Our assessment report has been updated to include the additionals you mentioned which were authorised by our assessor.
We apologise for the misunderstanding.
Regards,
The OUTsurance Team
Further to our private reply, our claims manager Ronald contacted you with feedback.
Our assessment report has been updated to include the additionals you mentioned which were authorised by our assessor.
We apologise for the misunderstanding.
Regards,
The OUTsurance Team
EG
Estelle G's updateReviewer Update
30 May 2023, 13:01There is no changes between the conversations between OutSurance and Hugo panel shop. 2 months now and our car is only 2 months old. Please can Ronald sort this out. We need our car back. There is miscommunication between the paint price and bonnet replacement. Please contact Mr B Gresse your client. Cell ***
Claim nr ***
Thank you
Claim nr ***
Thank you
EG
Estelle G's update30 May 2023, 13:01
Reviewer Update
There is no changes between the conversations between OutSurance and Hugo panel shop. 2 months now and our car is only 2 months old. Please can Ronald sort this out. We need our car back. There is miscommunication between the paint price and bonnet replacement. Please contact Mr B Gresse your client. Cell ***
Claim nr ***
Thank you
Claim nr ***
Thank you
OUTsurance's replyOfficial
02 Jun 2023, 15:19Good afternoon Estelle,
Our claims manager Ronald will be in contact with you.
Regards,
The OUTsurance Team
Our claims manager Ronald will be in contact with you.
Regards,
The OUTsurance Team
OUTsurance's reply02 Jun 2023, 15:19
Official
Good afternoon Estelle,
Our claims manager Ronald will be in contact with you.
Regards,
The OUTsurance Team
Our claims manager Ronald will be in contact with you.
Regards,
The OUTsurance Team