Outsurance is not reliable

I have been with outsurance for 9 years when i claimed "and problems is still not fix buy the way'they put up my excess with more than 100% a month later my premium went up with R600 this is how i was treated as a client of 9years i could not believe this as if i could help the claim, why do we take out insurance helo to jave your property insured if something should happen that is out of your control but no dare to claim and your excess and premium wil go up more than 50persent i am so upset? So think twice before you choose outsurance.