SM
Sumaine M
1 reviews | Active since Sept 2013
16 Nov 2024, 19:45
Outsurance is not for everyone
From all the adds seen on TV and radio about this so called wonderful insurance that actually looks for reasons to pay. I left my insurance company after being with them for over 13 years to come to outsurance and my very first claim they reject it. All because my domestic dog damaged my car and not some Stangers dog or neighbor's dog. My dog was trying to save my car from a rat that got into my engine and here I'm being penalized because of this??? So if seone smashed Into me and my car was a right off, then you will pay!?!?!! I was so much better off with King Price. Absolutely NO issues with them.
Helpful (0)
Replies (2)0
Replies (2)SM
Sumaine M's updateReviewer Update
20 Nov 2024, 17:19So one of the Managers at Outsurance did call me regarding my above complaint and I am a person who will give credit where it is due.
To Lynette at Outsurance, Thank You! From all that I have spoken to at your company, you were the only person that was actually able to help me and for that I am truly appreciative.
It did not take you long to resolve, you kept me updated and most importantly now, because of you, I can see why Outsurance does look for reasons to pay you.
Thank you again Lynette.
To Lynette at Outsurance, Thank You! From all that I have spoken to at your company, you were the only person that was actually able to help me and for that I am truly appreciative.
It did not take you long to resolve, you kept me updated and most importantly now, because of you, I can see why Outsurance does look for reasons to pay you.
Thank you again Lynette.
SM
Sumaine M's update20 Nov 2024, 17:19
Reviewer Update
So one of the Managers at Outsurance did call me regarding my above complaint and I am a person who will give credit where it is due.
To Lynette at Outsurance, Thank You! From all that I have spoken to at your company, you were the only person that was actually able to help me and for that I am truly appreciative.
It did not take you long to resolve, you kept me updated and most importantly now, because of you, I can see why Outsurance does look for reasons to pay you.
Thank you again Lynette.
To Lynette at Outsurance, Thank You! From all that I have spoken to at your company, you were the only person that was actually able to help me and for that I am truly appreciative.
It did not take you long to resolve, you kept me updated and most importantly now, because of you, I can see why Outsurance does look for reasons to pay you.
Thank you again Lynette.
OUTsurance's replyOfficial
28 Nov 2024, 11:23Good day Sumaine,
Thank you for your fantastic feedback after your initial disappointing interactions with our claims team.
While our initial decision was fair, we are glad that we could relook and assist.
Regards,
The OUTsurance Team
Thank you for your fantastic feedback after your initial disappointing interactions with our claims team.
While our initial decision was fair, we are glad that we could relook and assist.
Regards,
The OUTsurance Team
OUTsurance's reply28 Nov 2024, 11:23
Official
Good day Sumaine,
Thank you for your fantastic feedback after your initial disappointing interactions with our claims team.
While our initial decision was fair, we are glad that we could relook and assist.
Regards,
The OUTsurance Team
Thank you for your fantastic feedback after your initial disappointing interactions with our claims team.
While our initial decision was fair, we are glad that we could relook and assist.
Regards,
The OUTsurance Team