GD
Gosiame D
1 reviews | Active since Jan 2020
25 Mar 2021, 23:41
OUTsurance is not fair.
OUTsurance hired a rental car for 30days for my mother and they terminated the car rental before 30days and when we got the car from the panel beaters my mother and I were not happy there were to many mistakes done on the car we have to take the car back to the panel beater to rectify and fix somethings.
There’s a lady who’s been doing short rentals which is frustrating my mother because she need a proper extension so that she can take the car to Joburg because she’s residing in northwest.
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
26 Mar 2021, 13:00Hello Gosiame
Thank you for your feedback.
The matter has been discussed internally as well as with your mother.
Sheila will contact your mother and discuss our findings.
Regards
OUTsurance
Thank you for your feedback.
The matter has been discussed internally as well as with your mother.
Sheila will contact your mother and discuss our findings.
Regards
OUTsurance
OUTsurance's reply26 Mar 2021, 13:00
Official
Hello Gosiame
Thank you for your feedback.
The matter has been discussed internally as well as with your mother.
Sheila will contact your mother and discuss our findings.
Regards
OUTsurance
Thank you for your feedback.
The matter has been discussed internally as well as with your mother.
Sheila will contact your mother and discuss our findings.
Regards
OUTsurance
GD
Gosiame D's updateReviewer Update
29 Mar 2021, 12:47I really don’t understand how do you expect the car to be taken back to the panel beater meanwhile the rental car wasn’t not extended we not happy how the lady is resolving the whole issue the car is in north west it has to fetched and taken to joburg and after it has been fixed has to be taken back to north west is something that can not be done overnight and bare in mind we have jobs we not just siting at home and can i have the info about ombudsman necessary steps if we want to open a case.
GD
Gosiame D's update29 Mar 2021, 12:47
Reviewer Update
I really don’t understand how do you expect the car to be taken back to the panel beater meanwhile the rental car wasn’t not extended we not happy how the lady is resolving the whole issue the car is in north west it has to fetched and taken to joburg and after it has been fixed has to be taken back to north west is something that can not be done overnight and bare in mind we have jobs we not just siting at home and can i have the info about ombudsman necessary steps if we want to open a case.
OUTsurance's replyOfficial
29 Mar 2021, 16:49Good day Gosiame,
Thanks for your further feedback.
Paul our client liaison manager has been in contact with your mom. We have extended the car hire up until 6th of April. We'll remain in contact with your mom up until she has received her vehicle back in a satisfactory condition.
Regards,
OUTsurance
Thanks for your further feedback.
Paul our client liaison manager has been in contact with your mom. We have extended the car hire up until 6th of April. We'll remain in contact with your mom up until she has received her vehicle back in a satisfactory condition.
Regards,
OUTsurance
OUTsurance's reply29 Mar 2021, 16:49
Official
Good day Gosiame,
Thanks for your further feedback.
Paul our client liaison manager has been in contact with your mom. We have extended the car hire up until 6th of April. We'll remain in contact with your mom up until she has received her vehicle back in a satisfactory condition.
Regards,
OUTsurance
Thanks for your further feedback.
Paul our client liaison manager has been in contact with your mom. We have extended the car hire up until 6th of April. We'll remain in contact with your mom up until she has received her vehicle back in a satisfactory condition.
Regards,
OUTsurance