1 reviews | Active since Aug 2016
Outsurance is not a good company
I would never recommend Outsurance to anyone it's now 6 mouths and we are still waiting to get our Axxes back all the phone calls ext cost us alot from January 2024. The person working with ouer claim Mr Malvin Ncube was from the start help full but not any more.. The last email i got was on the 12th June 2024 that stated the money will be paid on Friday 14th June 2024 in the account i asked him on Friday for proof of payment but he gave us the run around up an till now after we called again and email again still no proof of payment or money in the account. His storie doesn't stay the same when I called him every time it's something deferent.. We decided that we are going to go to there head office today to sort this out and see what's going to be the next storie that going to be told to us again. Please people make sure when you go with Outsurance and am not the only one we spoke to many many people that feel the same way.
Further to our initial email and review of your complaint, we confirm that our advisor did not refund your excess when he said he would. The service transgressions have been dealt with internally.
Your excess has since been refunded to you.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our initial email and review of your complaint, we confirm that our advisor did not refund your excess when he said he would. The service transgressions have been dealt with internally.
Your excess has since been refunded to you.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team