sM
shane M
1 reviews | Active since Oct 2011
18 Aug 2020, 07:59
Outsurance is no better than the other companies
Hi There, Outsurance is no better than the other companies. When time comes for them to uphold their side of the contract and process claims, they deny the claim and stop responding to emails .
So for anyone out there thinking of signing with outsurance and taking your business to them, think twice.
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OUTsurance's replyOfficial
19 Aug 2020, 16:04Hi Shane
Following your recent interaction with us, we acknowledged your complaint and agreed the lack of proper feedback as well as assistance you described was worrying. You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback and unpleasant experience regarding your claim.
We escalated the matter to our Claims Manager to review the merits of your claim rejection and contact you to assist. Leon called you today to address your concerns and discussed the claim with you. You mentioned the emails you sent but was uncertain of the address you used. If you are able to advise us of the address mailed, it would be appreciated as we would like to understand why you were not assisted and resolve any gap that we might have. You also requested the assessors report as well as a copy of your policy schedule and Leon advised he will send them to you.
Thank you for taking our call and giving us an opportunity to look into your concerns and assist. Please do not hesitate to contact us should you require any further assistance.
Regards
OUTsurance
OUTsurance's reply19 Aug 2020, 16:04
Official
Hi Shane
Following your recent interaction with us, we acknowledged your complaint and agreed the lack of proper feedback as well as assistance you described was worrying. You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback and unpleasant experience regarding your claim.
We escalated the matter to our Claims Manager to review the merits of your claim rejection and contact you to assist. Leon called you today to address your concerns and discussed the claim with you. You mentioned the emails you sent but was uncertain of the address you used. If you are able to advise us of the address mailed, it would be appreciated as we would like to understand why you were not assisted and resolve any gap that we might have. You also requested the assessors report as well as a copy of your policy schedule and Leon advised he will send them to you.
Thank you for taking our call and giving us an opportunity to look into your concerns and assist. Please do not hesitate to contact us should you require any further assistance.
Regards
OUTsurance