1 reviews | Active since Nov 2019
OUTSURANCE IS JUST ALL MOUTH
First we asked for just a quote and still waiting on other quotes they started to deduct money from our account we reversed it and phoned them and told them they said they understand and will although we reversed the money they will pay us as they were very sorry for the mishap on the 7th May 2021 and that we are covered for the month of May and we changed debit date to the 1st of June , but on the 3rd of May they did it they deducted again we reversed it and called it in again, then we we're told we are lieing and they will investigate and cane back and said we we're right and they will pay this time the banking charges that they did but the other payment never came so we are not impressed as new clients and will be in touch in canceling any deals we had with outsurance since they tell clients they are ***** and everything is on record with them, this is also not the first time i phoned in a few years back so yhey could try and beat my Jeep srt8 insurance and also they couldn't so in my opinion they make alot of promises but only too deceive their clients
We know you appreciate our concern about the chain of events which ultimately gave rise to you expressing your dissatisfaction.
The cover was accepted but you requested we only start your cover from 1 June 2021. The postponement was sadly never actioned, which we sincerely apologise for.
Since you reversed the initial premium collected, we will be refunding you the bank charges you incurred as a result of the premature debit.
Our client care advisor is in the process of finalising a long overdue matter for you.
Thank you for your patience in this matter.
Regards
OUTsurance
We know you appreciate our concern about the chain of events which ultimately gave rise to you expressing your dissatisfaction.
The cover was accepted but you requested we only start your cover from 1 June 2021. The postponement was sadly never actioned, which we sincerely apologise for.
Since you reversed the initial premium collected, we will be refunding you the bank charges you incurred as a result of the premature debit.
Our client care advisor is in the process of finalising a long overdue matter for you.
Thank you for your patience in this matter.
Regards
OUTsurance
