PR
Palesa R
1 reviews | Active since Aug 2013
24 Jan 2025, 11:45
Outsurance is inconveniencing us with a courtesy car, They terminate the courtesy car within 48 hours of them processing the payout but the payment take 2/3 WORKING DAYS NOT hours matching the courtesy car
Outsurance is inconveniencing us with a courtesy car, They terminate the courtesy car within 48 hours of them processing the payout but the payment take 2/3 WORKING DAYS NOT hours matching the courtesy car.They do not make immediate payment,if they start their process on a Friday,meaning I will receive payout on Wednesday whilst they will take the courtesy car on Sunday,its a bad experience and unfair.The Banking System does not close on Saturday and Sundays,transactions still go through. Its a stupid rule!!
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Replies (4)PR
Palesa R's updateReviewer Update
25 Jan 2025, 18:15I had an excellent service from the start if the accident ntil Friday when I enquired about the payout and requested that it be effected on Monday at least so that it matches the 48 hours of the courtesy car,but the guy said it cannot be done its a rule,I was just requesting that it is not done within a weekend as I have not yet received a new vehicle,besides the rental is up to 30 days,I am delaying the payout with one business day its actually an advantage to Outsurance cashflow,hence I said its a stupid rule
PR
Palesa R's update25 Jan 2025, 18:15
Reviewer Update
I had an excellent service from the start if the accident ntil Friday when I enquired about the payout and requested that it be effected on Monday at least so that it matches the 48 hours of the courtesy car,but the guy said it cannot be done its a rule,I was just requesting that it is not done within a weekend as I have not yet received a new vehicle,besides the rental is up to 30 days,I am delaying the payout with one business day its actually an advantage to Outsurance cashflow,hence I said its a stupid rule
PR
Palesa R's updateReviewer Update
26 Jan 2025, 22:10Thank you Outsurance for responding positively.That is the service I know.🙂High five to the sensible Manager who cares about customer experience.Case closed and I am happy.
PR
Palesa R's update26 Jan 2025, 22:10
Reviewer Update
Thank you Outsurance for responding positively.That is the service I know.🙂High five to the sensible Manager who cares about customer experience.Case closed and I am happy.
OUTsurance's replyOfficial
29 Jan 2025, 10:49Good day Palesa,
Thank you for your further feedback.
Our claims manager, Lynnette, contacted you to apologise for your experience. The courtesy vehicle was extended.
Glad to see you are a happy client.
Regards,
The OUTsurance Team
Thank you for your further feedback.
Our claims manager, Lynnette, contacted you to apologise for your experience. The courtesy vehicle was extended.
Glad to see you are a happy client.
Regards,
The OUTsurance Team
OUTsurance's reply29 Jan 2025, 10:49
Official
Good day Palesa,
Thank you for your further feedback.
Our claims manager, Lynnette, contacted you to apologise for your experience. The courtesy vehicle was extended.
Glad to see you are a happy client.
Regards,
The OUTsurance Team
Thank you for your further feedback.
Our claims manager, Lynnette, contacted you to apologise for your experience. The courtesy vehicle was extended.
Glad to see you are a happy client.
Regards,
The OUTsurance Team
PR
Palesa R's updateReviewer Update
30 Jan 2025, 21:48Thank you again Outsurance you “OutDID” this time😊Shout out to the Outsurance Team: Lynette for being so professional and kind,calling me back exactly at the time she promised.,Keith Chale for keeping me posted all the way about the claim,always patient.Marthinus van Aswegen is the first person who was assigned to work with the claim,he was always available to respond to questions,fast and kind too.Lastly ,Jacob Vusi Maimela for excellently receiving the last call and providing the information we required so quick.That level of Excellence is heartening.You are the best team Outsurance,even though we had a misunderstanding,you understood me and ensured that we are not inconvinienced further,we truly appreciate that Lynette. We are Happy to be with you.
PR
Palesa R's update30 Jan 2025, 21:48
Reviewer Update
Thank you again Outsurance you “OutDID” this time😊Shout out to the Outsurance Team: Lynette for being so professional and kind,calling me back exactly at the time she promised.,Keith Chale for keeping me posted all the way about the claim,always patient.Marthinus van Aswegen is the first person who was assigned to work with the claim,he was always available to respond to questions,fast and kind too.Lastly ,Jacob Vusi Maimela for excellently receiving the last call and providing the information we required so quick.That level of Excellence is heartening.You are the best team Outsurance,even though we had a misunderstanding,you understood me and ensured that we are not inconvinienced further,we truly appreciate that Lynette. We are Happy to be with you.