OUTsurance is horrible

I called to put in a claim 3 weeks ago and every week I receive calls from an agent with questions sometimes even the same questions. Today must have been my 8 call now already and yet still no paid out.

Maggie the manager on duty is extremely unhelpful instead of providing me with a suitable solution she prefer to blame me for their agent not giving me vital information when I opened this insurance.

I am sick to my core with the way OUTsurance is treating their clients. No solution, just blunt out the blame game. Taking no responsibility, absolutely zero guest experience, no empathy just plain out don't care attitude.

Assist your clients when they having issues, find solutions and correct your agents mistakes.