Outsurance is **** and a JOKE!

Second review of Outsurance based on the same issue. Outsurance is pathetic. My first complaint was based on the poor received regarding the cellphone claim I instituted for my cellphone that was pick pocketed while out one night. The cellphone was purchased from my cousin who did not need the upgrade due to the fact that he is a student and needed the cash. I agreed to purchase the phone and pay cash monies to him. When I contacted outsurance for a cellphone cover, they sold household insurance on top of that; so basically you cannot insure your phone alone but you must take out household insurance as well. Misleading advertising. I explained everything to the agent and I agreed to take out the insurance. I explained why I want the insurance. I lodged the claim and they treated me as If i am a ********. I could easily see that they trying their utmost best to get the claim rejected, I even told them directly. I followed all procedures and then after too long I lodged a hellopeter complaint. The agent contacted me and we tried to resolve the issue. The agent admitted that the service from the initial agent could have been better and that information was not explained properly to me. I discussed the fact that ownership is difficult to prove as the cell was bought from my cousin who is the account holder at MTN. I also discussed the fact that I have the right to insure a cell if i receive it as a donation, for example. We agreed that I will show some deposits that were paid to my cousin, we both agreed that ownership will be difficult to prove. Outsurance still tried their utmost best to get the claim rejected and also brought up old apparent claims I had 7 years prior ( this was not brought up when I took out insurance to begin with). I unfortunately had bad news (my close friend passed away due to covid-19) and my attention was directed to the family and grieve. Outsurance (who admitted to poor service, calls are there)now pushed me for prove of ownership during this time. I sent some deposits through on the day and yet I rejection letter was issued due to they apparently "by law needing certain information from me which I did not give on time". What happened to they did not offer service and the correct information? But when I took some time, my claim gets rejected. I directly told the agent that I do not expect them to approve claims by what the client says but the poor service, incorrect information and misrepresentation from day 1 could lead to the client not receiving the best service possible. Outsurance is NOT the service provider they claim to be. I work in the financial field (does not make me a insurance expert) but believe me I recognize ****s when I see them. They spend millions on marketing but they do not deliver. Stay away from Outsurance household content and cellphone insurance. It if definitely NOT a market they can survive in. Period!