JS
Jaco S

1 reviews | Active since Jul 2016

04 Jan 2017, 19:16

OUTsurance is *****ed and take your money!!!

<p>Watch out for OUTsurance. They phoned me to give me an insurance qoute after I app**** for vehicle finance through Ford credit. I did not want it as I am loyal to my current insurer. They continued by saying what can I loose as it is only a qoute wara wara . I indulced them and gave them the information required for a accurate qoute. They gave me a verbal qoute and I ask that it be send to me on my email. This was on the 2nd of December on the 7th of December 2016 at about 15:00 I emailed them that I have no received the written qoute or the proposed policy. I still was not worried as we were not near any finalization. On the 20th of December 2016 I send them an email thanking them for the qoute but that I will stay with my current insurer. </p> <p> </p> <p>Low and behold on the 3rd of January 2017 here pops up the consultant from OUTsurance to get details. I never agreed to become their client. I never entered into a relationship by providing them details of the vehicles as is required by law.</p> <p>Shockingly after a day of fighting with them they even have the cheek to debit my bank with nearly two thousand rand now for what only them will know as I am not a client of theirs. So if OUTsurance phones you run a million miles they are like an STD difficult to get rid off.</p> <p> </p> <p>I am definitely taking them to task at all relevant regulators. </p> <p> </p>

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Replies (1)
OUTsurance
OUTsurance's reply09 Jan 2017, 15:45
Official

Hello Jaco, thank you for your feedback, which was ultimately alarming and immediately investigated.

Our client care manager, Brian provided you with feedback after the relevant call was audited. Brian confirmed you did accept cover to be activated on agreed commencement date and he also confirmed the pro-rata premium.

We want to emphasise, we will never tolerate sub-standard service, and for a staff member to activate cover on behalf of a client without prior consent is a serious transgression.

We also confirm the policy has since been cancelled and we thank you for allowing us the opportunity to clarify. Please don't hesitate to contact Brian should you have any further enquiries hereto.

Regards

Dinky