NL
Niel L
1 reviews | Active since Oct 2013
24 Dec 2024, 15:10
Outsurance is as dishonest as their customers.
My wife was involved in a motor vehicle accident with one of their clients. Thei client was completely at fault, and it would not take much to see this. Their client **** to their legal department to dodge any form of accountability, and guess what?!? They believed him. We have now lost our vehicle, which is also a source of income, and they refused to pay a third party claim. Well done Outsurance!
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OUTsurance's replyOfficial
24 Dec 2024, 16:06Good day Niel,
It's terrible to hear about the incident. We hope no one was injured.
Every claim is dealt with on its own merits. We base our decision on case law and information at our disposal. We don't trace a claim with the information you have provided. Please respond privately to the review with the claim number or our client's vehicle registration number. We will in turn escalate this to our legal manager.
We do apologise for the disappointing outcome of your 3rd party claim.
Regards,
The OUTsurance Team
It's terrible to hear about the incident. We hope no one was injured.
Every claim is dealt with on its own merits. We base our decision on case law and information at our disposal. We don't trace a claim with the information you have provided. Please respond privately to the review with the claim number or our client's vehicle registration number. We will in turn escalate this to our legal manager.
We do apologise for the disappointing outcome of your 3rd party claim.
Regards,
The OUTsurance Team
OUTsurance's reply24 Dec 2024, 16:06
Official
Good day Niel,
It's terrible to hear about the incident. We hope no one was injured.
Every claim is dealt with on its own merits. We base our decision on case law and information at our disposal. We don't trace a claim with the information you have provided. Please respond privately to the review with the claim number or our client's vehicle registration number. We will in turn escalate this to our legal manager.
We do apologise for the disappointing outcome of your 3rd party claim.
Regards,
The OUTsurance Team
It's terrible to hear about the incident. We hope no one was injured.
Every claim is dealt with on its own merits. We base our decision on case law and information at our disposal. We don't trace a claim with the information you have provided. Please respond privately to the review with the claim number or our client's vehicle registration number. We will in turn escalate this to our legal manager.
We do apologise for the disappointing outcome of your 3rd party claim.
Regards,
The OUTsurance Team