SB
Star B
1 reviews | Active since Mar 2020
28 Apr 2021, 08:29
OUTsurance is a ****
I paid R262 for insurance and cancelled the next day, I was paid R162 because the “system” calculated that
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OUTsurance's replyOfficial
29 Apr 2021, 09:35Hello Star B
Thank you for your feedback.
Our client care manager contacted you. She explained the cover incepted on 26 February which meant we debited your account on the same day. You requested us to cancel the policy on 1 March, which resulted in the pro rata refund.
Thank you for your understanding.
Regards
OUTsurance
Thank you for your feedback.
Our client care manager contacted you. She explained the cover incepted on 26 February which meant we debited your account on the same day. You requested us to cancel the policy on 1 March, which resulted in the pro rata refund.
Thank you for your understanding.
Regards
OUTsurance
OUTsurance's reply29 Apr 2021, 09:35
Official
Hello Star B
Thank you for your feedback.
Our client care manager contacted you. She explained the cover incepted on 26 February which meant we debited your account on the same day. You requested us to cancel the policy on 1 March, which resulted in the pro rata refund.
Thank you for your understanding.
Regards
OUTsurance
Thank you for your feedback.
Our client care manager contacted you. She explained the cover incepted on 26 February which meant we debited your account on the same day. You requested us to cancel the policy on 1 March, which resulted in the pro rata refund.
Thank you for your understanding.
Regards
OUTsurance