OutSurance is a nightmare!!!!!

I am extremely dissatisfied with how my husband's claim has been managed. As a result, I am now suffering from anxiety and have been prescribed medication. Initially, the claim process seemed straightforward, but now I am in the process of canceling my vehicle's insurance as I can’t bear the thought of having to go through this ordeal again.

At first, we were informed that the damage would cost around 80,000 plus an additional 5,800 excess. Bronwin, the claims assessor, initially contacted us just to check if the panel beater was still open for the vehicle to be collected. However, while we were waiting and following up, we were then told that we now had to pay an extra 5,800 and that our premiums would increase due to other previous insurance policies. We were also asked to provide no-claim letters.

In a desperate attempt to get our vehicle repaired, we had no choice but to accept the additional excess fees, knowing that it would leave us financially strained. Keep in mind, the car was only 9 months old at the time of the accident. Furthermore, Bronwin has made excuses for not getting through to us, while all other Outsurance representatives have managed to contact us without issue. All my husband has been receiving are messages stating they are trying to get a hold of him, which we know is not true.

The way insurance packages are sold to you in comparison to claims I'll suggest no one to associate with this company.