Outsurance is a huge disappointment.

I've been a loyal client of Outsurance for longer than 15 years and this is the first time I'm submitting a claim. My geyser blew 5 days ago so I downloaded their app and submitted a claim. Very professional, but up to yet after numerous phone calls, they still haven't sent a plumber to sort it out. I pay more than most insurance costs so that I can get the best insurance but these guys are pathetic. My insurance excess is also double the costs as was informed from a local plumber that I phoned. No local plumbing companies want to deal with them due to late payments and low payments they offer. They have limited plumbers here in Gqeberha, that's why the plumbers are always 'fully booked' and can only attend to your needs in a week or more. They are quick to say they will pay the customer out, but it is not my job to pay for the plumbers out of my own pocket and wait for Outsurance to pay me back. That's the reason I have insurance in the first place. 15 years with the same insurance company and this is how I get treated. Use the money to pay for services to customers instead of TV adverts.