Outsurance is a disaster.

Outsurance is an unrelaible insurance with bad service my Mother got bumped somewhere last year October/November on the right front fender and outsurance approved the claim so they advised my Mother to take her car to some pannelbeaters they approved to work with in Lichtenburg. When the car came back we were not happy with the job they did to the car the car is worse now they really did a bad job on the car.

They replaced the fender and resprayed the whole front bumper the colour of the car and the bumper are different the car is two colour now. There is a rubber that connects the windscreen and fender its very loose and theres another rubber that holds the fender above the wheel its also loose. There is also a huge gap between the bumper and the fender. Its just a nightmare. The car also came with a dent on top of the car just above the windscreen insurance just made everything worse by saying we should take the car there its their approved pannelbeaters. When we toke the car to the pannelbeaters for a quotation they included a fix on the bonnet because the fender damaged the bonnet, but when the car came back from the pannelbeaters the chip on the bonnet was still not fixed.

We contacted Outsurance mid december informing them about this they advised us that the pannelbeaters are closed the matter will be resolved January the 6th when the pannebeaters open. They asigned someone on their claims department to deal with the matter. Everytime we call they say that person is on the call he will get back to us its been going on for two weeks now. Monday the 20th we called to speak to the manager it was also the same thing his on the call he will get back to us the 21st still the same thing today the 22nd still the same thing.

Outsurance then called the pannelbeaters and we toke the car back and it was fixed after a week so the front bumper and fender started opening It was held by glue or something I’m really disappointed my mother feels like crying. Outsurance and it’s providers are really bad.