Outsurance is a ***** company

Shady insurance company, Client of theirs met an accident with me. Their client admitted that he is at fault and told his insurance just that. However they are saying claim denied. Their client again called and stated it is his fault and they should sort my vehicle out. However they still refuse! Agent i dealt with was beyond *********** and multiple issues dealing with them. Agent name Hendrick Lukhele. Claim was put in 30 Nov 2023, 10 January 2023 is the only date we got any form of information from him. I called numerous times through Nov and Dec and was told he was always on a call, and would get back to me, He never called back once. My latest call to him was on 8 Jan managed to speak to him and his excuse was , he was on leave from 14 Dec hence could not speak to me. Hendrick should have handed this claim over to another agent, instead of just letting it sit. He called on 10 Jan to say claim denied. Letter came after that with false information, which did not match with any statement, drawing supp**** or the police report. This company looks like it just does not want to pay! and puts false information in official documents!