KK
Kim K
1 reviews | Active since Jul 2011
21 Apr 2025, 11:51
Outsurance is a **** and HOAX
If I could give them no stars I would. Loyal client of 10 years. This is my 2nd claim in the period. Both times, issues with the claims, as their staff will say ANYTHING to keep you. If anyone is reading this review, their content cover is a hoax, don't believe what the agents tell you. Their communication is a JOKE... non existent and inconsistent. No accountability for their errors and misinformation. I was TOLD that all my content are comprehensively covered, but it seems only some. Excess was raised by 200% without my knowledge or consent and is also no longer a flat fee... reporting them immediately.
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Replies (2)KK
Kim K's updateReviewer Update
21 Apr 2025, 12:04Oh, and let me mention... that when I confronted the agent on the lies I was told.. I was basically told that it is to stop people from claiming... who? People whompay foe this service?
KK
Kim K's update21 Apr 2025, 12:04
Reviewer Update
Oh, and let me mention... that when I confronted the agent on the lies I was told.. I was basically told that it is to stop people from claiming... who? People whompay foe this service?
OUTsurance's replyOfficial
30 Apr 2025, 15:21Good day Kim,
Further to our private response, we can confirm that our claims manager, Ian, contacted you to apologise for the disappointment.
We send out rerate notifications 60 days prior to the rerate taking effect. Ian confirmed that your email address is correct. We have made a decision to reduce your excess by 50% for this current claim. We know you were happy with Ian's intervention.
Thank you for your feedback.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that our claims manager, Ian, contacted you to apologise for the disappointment.
We send out rerate notifications 60 days prior to the rerate taking effect. Ian confirmed that your email address is correct. We have made a decision to reduce your excess by 50% for this current claim. We know you were happy with Ian's intervention.
Thank you for your feedback.
Regards,
The OUTsurance Team
OUTsurance's reply30 Apr 2025, 15:21
Official
Good day Kim,
Further to our private response, we can confirm that our claims manager, Ian, contacted you to apologise for the disappointment.
We send out rerate notifications 60 days prior to the rerate taking effect. Ian confirmed that your email address is correct. We have made a decision to reduce your excess by 50% for this current claim. We know you were happy with Ian's intervention.
Thank you for your feedback.
Regards,
The OUTsurance Team
Further to our private response, we can confirm that our claims manager, Ian, contacted you to apologise for the disappointment.
We send out rerate notifications 60 days prior to the rerate taking effect. Ian confirmed that your email address is correct. We have made a decision to reduce your excess by 50% for this current claim. We know you were happy with Ian's intervention.
Thank you for your feedback.
Regards,
The OUTsurance Team