OUTSURANCE IS A ****

I am writing as a third party, Outsurance is falling to help me, they are saying I have to go to a service provider they are choosing where as that service provider is far from where I live, but the prices are the same for their service provider and mine, secondly they are saying they will only pay aR1500 out of R10000 for a car hire, Sinethemba went about saying I have to claim in my own insurance, my question is why do I have to claim in my own insurance where as I am the third party and I was right on my lane? And it been over 2 months since the accident occurred.

Nobuhle ***