LZ
Lewan Z
1 reviews | Active since Mar 2025
14 Mar 2025, 18:44
OUtsurance inquiry
Please do explain why there is a inquiry on my credit report after I just asked for a quote on a vehicle I still NEED to buy. I was not told that this would affect my credit report and certainly wouldn’t have given consent if I knew it would. Please do remove it ASAP!
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Replies (2)
OUTsurance's replyOfficial
14 Mar 2025, 19:29Good day, We acknowledge receipt of your review. A manager will call you with feedback. We do apologise for your experience. Regards,The OUTsurance Team
Best regards,
OUTsurance's reply14 Mar 2025, 19:29
Official
Good day, We acknowledge receipt of your review. A manager will call you with feedback. We do apologise for your experience. Regards,The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
17 Mar 2025, 14:35Good day Lewan, We are sorry to hear about your frustration regarding the quote process. Please be advised that we have reviewed your complaint and we have listened to the relevant recording in question. We found that the advisor asked during the underwriting process if they can obtain your consent in order to do a background check in order to process and communicate information with other institutions including the credit bureau and consent was granted telephonically by yourself. Kindly note that doing an enquiry using such institutions including the credit bureau will be noted on your payment profile as a normal enquiry, which is not viewed necessarily as a penalty. Thank you for taking the time to review your experience with us and we hope that we have managed to assist you on this matter. RegardsThe OUTsurance team
Best regards,
OUTsurance's reply17 Mar 2025, 14:35
Official
Good day Lewan, We are sorry to hear about your frustration regarding the quote process. Please be advised that we have reviewed your complaint and we have listened to the relevant recording in question. We found that the advisor asked during the underwriting process if they can obtain your consent in order to do a background check in order to process and communicate information with other institutions including the credit bureau and consent was granted telephonically by yourself. Kindly note that doing an enquiry using such institutions including the credit bureau will be noted on your payment profile as a normal enquiry, which is not viewed necessarily as a penalty. Thank you for taking the time to review your experience with us and we hope that we have managed to assist you on this matter. RegardsThe OUTsurance team
Best regards,