SS
Sammyfish S
1 reviews | Active since Nov 2013
15 Feb 2022, 11:45
Outsurance increases their premium & doesnt care about its customers
Hi, currently I am struggling to pay even the R1513 premium. So increasing by 8.3% will make it worse for me as I cant cope. Please keep the R1513 premium as I can't afford a higher premium. In addition, I prefer communication via email etc. I see now OUTSURANCE has decided to stop all email communication. Why go back to phones when digital things like emails are better? Its disappointing also.
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OUTsurance's replyOfficial
17 Feb 2022, 16:30Good afternoon Sammyfish,
Further to our private reply on receipt of your complaint, we can confirm that Lesego has been in contact with you.
She has explained that the reason for a telephone call is to assist our clients effectively and assist with any changes that need to made on the policy and to offer different cover solutions.
She has also assisted by reducing your premium, which you were happy with.
We are sorry for the frustration we have caused you and are glad that we were able to assist you with a positive outcome.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that Lesego has been in contact with you.
She has explained that the reason for a telephone call is to assist our clients effectively and assist with any changes that need to made on the policy and to offer different cover solutions.
She has also assisted by reducing your premium, which you were happy with.
We are sorry for the frustration we have caused you and are glad that we were able to assist you with a positive outcome.
Regards,
OUTsurance
OUTsurance's reply17 Feb 2022, 16:30
Official
Good afternoon Sammyfish,
Further to our private reply on receipt of your complaint, we can confirm that Lesego has been in contact with you.
She has explained that the reason for a telephone call is to assist our clients effectively and assist with any changes that need to made on the policy and to offer different cover solutions.
She has also assisted by reducing your premium, which you were happy with.
We are sorry for the frustration we have caused you and are glad that we were able to assist you with a positive outcome.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we can confirm that Lesego has been in contact with you.
She has explained that the reason for a telephone call is to assist our clients effectively and assist with any changes that need to made on the policy and to offer different cover solutions.
She has also assisted by reducing your premium, which you were happy with.
We are sorry for the frustration we have caused you and are glad that we were able to assist you with a positive outcome.
Regards,
OUTsurance