WD
William D
1 reviews | Active since May 2023
11 May 2023, 14:59
Outsurance increase their premiums.
Check the increase in your Outsurance premiums. My car insurance premium was increased by 16% on a 4 year old car. Without advising me. I saw the increase in the debit order on my Bank account. When you phone the Review dept to Query they give you the runaround. You get asked if your car has “microdots” and your annual mileage etc etc. Anything to avoid and delay the problem. Shocking after being with the Company for over 10 years. I am now asking other companies for quotes. Outsurance put my monthly premiums on my insured portfolio up by R500 per month !!
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OUTsurance's replyOfficial
15 May 2023, 15:52Hello William
It was very disappointing to see the annual rerate notification never reached you. Coupled to this, please accept our sincere apologies for the not having assisted you when you enquired about the increase.
Our client care advisor has since been in contact with you again and the revised renewal premium was discussed with you.
Terry from our client liaison department was also in contact with you and your concerns were discussed.
Thank you for your feedback and allowing us the opportunity to have assisted you, sadly belatedly.
Regards
The OUTsurance Team
It was very disappointing to see the annual rerate notification never reached you. Coupled to this, please accept our sincere apologies for the not having assisted you when you enquired about the increase.
Our client care advisor has since been in contact with you again and the revised renewal premium was discussed with you.
Terry from our client liaison department was also in contact with you and your concerns were discussed.
Thank you for your feedback and allowing us the opportunity to have assisted you, sadly belatedly.
Regards
The OUTsurance Team
OUTsurance's reply15 May 2023, 15:52
Official
Hello William
It was very disappointing to see the annual rerate notification never reached you. Coupled to this, please accept our sincere apologies for the not having assisted you when you enquired about the increase.
Our client care advisor has since been in contact with you again and the revised renewal premium was discussed with you.
Terry from our client liaison department was also in contact with you and your concerns were discussed.
Thank you for your feedback and allowing us the opportunity to have assisted you, sadly belatedly.
Regards
The OUTsurance Team
It was very disappointing to see the annual rerate notification never reached you. Coupled to this, please accept our sincere apologies for the not having assisted you when you enquired about the increase.
Our client care advisor has since been in contact with you again and the revised renewal premium was discussed with you.
Terry from our client liaison department was also in contact with you and your concerns were discussed.
Thank you for your feedback and allowing us the opportunity to have assisted you, sadly belatedly.
Regards
The OUTsurance Team