KM
Kaashifa M
1 reviews | Active since Feb 2020
18 Aug 2023, 14:41
Outsurance Increase
Started at Outsurance in 2018 and paid R900 per month. Last month they sent a new policy that says that they increased to R1300, I contacted Heidi Pietersen and she assured me and sent me a new policy showing the amount of R900 but the amount deducted from my account was R1312. I called Heidi and she said that she cannot do anything more. I spoke to Wayde Pietersen and he said that he will get back to me, i have still not heard from him. they have just resent me a policy of R1312. I gave them a bad rating and then sombody else called me and she said that she will let Wayde get back to me. I am still waiting...
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Replies (3)
OUTsurance's replyOfficial
18 Aug 2023, 15:29Good day Kaashifa,
We acknowledge receipt of your review. Concerned with the lack of feedback you have described. We have escalated the matter to a GM.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. Concerned with the lack of feedback you have described. We have escalated the matter to a GM.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply18 Aug 2023, 15:29
Official
Good day Kaashifa,
We acknowledge receipt of your review. Concerned with the lack of feedback you have described. We have escalated the matter to a GM.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
We acknowledge receipt of your review. Concerned with the lack of feedback you have described. We have escalated the matter to a GM.
We do apologise for the delay in service.
Regards,
The OUTsurance Team
Best regards,
KM
Kaashifa M's updateReviewer Update
21 Aug 2023, 08:23Manager called me soon after I posted this and said that he will send me an email so that i can send him all the information. Just checked my emails 3 days later and i got nothing from him!!!! Really no interest is shown as to why I got debited R1312.
KM
Kaashifa M's update21 Aug 2023, 08:23
Reviewer Update
Manager called me soon after I posted this and said that he will send me an email so that i can send him all the information. Just checked my emails 3 days later and i got nothing from him!!!! Really no interest is shown as to why I got debited R1312.
OUTsurance's replyOfficial
23 Aug 2023, 15:24Good day Kaashifa,
Thank you for your further feedback.
The broker GM, Francois, has been unsuccessful in his attempts to reach you. Francois has also sent you an email. Please respond to Francois's email with a date and time. Francois will in turn call you to address your concerns.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your further feedback.
The broker GM, Francois, has been unsuccessful in his attempts to reach you. Francois has also sent you an email. Please respond to Francois's email with a date and time. Francois will in turn call you to address your concerns.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply23 Aug 2023, 15:24
Official
Good day Kaashifa,
Thank you for your further feedback.
The broker GM, Francois, has been unsuccessful in his attempts to reach you. Francois has also sent you an email. Please respond to Francois's email with a date and time. Francois will in turn call you to address your concerns.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for your further feedback.
The broker GM, Francois, has been unsuccessful in his attempts to reach you. Francois has also sent you an email. Please respond to Francois's email with a date and time. Francois will in turn call you to address your concerns.
We understand that receiving an annual increase comes as a disappointment. There are a variety of factors that will influence a premium increase at rerate stage such as claims, inflationary adjustments etc.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Best regards,