mS
marc S
1 reviews | Active since Jan 2020
16 Apr 2026, 09:08
Outsurance incorrect quoting
Going through the piranha pond to find the best deal for vehicle insurance... Outsurance was actually the worst, as they verbally gave me a quote for R941, but then emailed me a quote in excess of R2000. This clearly shows a big gap in their sales team training. Despite their **** commercials, I really feel that OUTsurance wants to take me for a ride (pun intended).
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Replies (2)0
Replies (2)
OUTsurance's replyOfficial
16 Apr 2026, 11:05Good day Marc,
We acknowledge receipt of your complaint and apologise for the inconvenience caused.
Our sales manager will review the sales call and provide you with feedback.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint and apologise for the inconvenience caused.
Our sales manager will review the sales call and provide you with feedback.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply16 Apr 2026, 11:05
Official
Good day Marc,
We acknowledge receipt of your complaint and apologise for the inconvenience caused.
Our sales manager will review the sales call and provide you with feedback.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint and apologise for the inconvenience caused.
Our sales manager will review the sales call and provide you with feedback.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's replyOfficial
23 Apr 2026, 13:07Good day Marc,
After responding privately to you, we escalated your concerns to the sales manager, Jeremy.
Jeremy contacted you to discuss what transpired. The advisor did several quote options ranging from a high excess with a lower premium to a zero excess with a higher premium. Unfortunately, the advisor never emailed all quote options.
Thanks for giving us the opportunity to quote you. It's a pity we couldn't offer you a saving.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
After responding privately to you, we escalated your concerns to the sales manager, Jeremy.
Jeremy contacted you to discuss what transpired. The advisor did several quote options ranging from a high excess with a lower premium to a zero excess with a higher premium. Unfortunately, the advisor never emailed all quote options.
Thanks for giving us the opportunity to quote you. It's a pity we couldn't offer you a saving.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Best regards,
OUTsurance's reply23 Apr 2026, 13:07
Official
Good day Marc,
After responding privately to you, we escalated your concerns to the sales manager, Jeremy.
Jeremy contacted you to discuss what transpired. The advisor did several quote options ranging from a high excess with a lower premium to a zero excess with a higher premium. Unfortunately, the advisor never emailed all quote options.
Thanks for giving us the opportunity to quote you. It's a pity we couldn't offer you a saving.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
After responding privately to you, we escalated your concerns to the sales manager, Jeremy.
Jeremy contacted you to discuss what transpired. The advisor did several quote options ranging from a high excess with a lower premium to a zero excess with a higher premium. Unfortunately, the advisor never emailed all quote options.
Thanks for giving us the opportunity to quote you. It's a pity we couldn't offer you a saving.
We do apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Best regards,