Outsurance - *********** staff

The claims assessor is very much ***********. And does not listen to what the client is saying. Despite me telling her that I have dealt with outsurance previously and I have taken my car to a specific panel shop she frustrates the client by indicating that the car will have to go to a recommended panel shop. Further to that I indicated I want to use BMW Supertech , she then asks me if super tech is spelt as SUPA ???? My word....you will expect these people to be knowledgeable when it comes to spelling and also have common sense since they are dealing with these companies on a regular basis. I instructed the manager not to have that claims asssor call me again., the manager is disregarded my wishes and still got the same *********** women to call me back. To add to that....my claim is taking forever to get approved . This is a terrible insurance company to work with.