Outsurance *********** personnel

I submitted a claim, claim number ***. The person that helped me was Philani Njapha on 17/08 2015 I followed up on the claim feedback and I was told that my claim have been rejected due to payment outstanding for the specific month of Mei,<br> I went back to the documentation to confirm the information given by Mr Philani.I had moved my deductions from ABSA to Nedbank and updated my information with outsurance I also update old information on insurance schedule with the new information. <br> On Wed 4/15/2015 8:21 AM I received my new schedule via e,mail and all the information showed correct,including my bank details that could be read( first 5 digits)<br> On Mon 5/4/2015 1:41 PM we received notification that the account details was incorrect.I was not at home and phoned my wife to phone the contact person at outsurance to confirm the bank details again.She could not recall the persons name at this point but she did confirm the information was again been given .My wife confirmed that the information was updated at Outsurance.