OUTSURANCE-IM NOT HAPPY!!!!

on the 27th June 2022,i was ****** a phone, Corner of NY1 and Landsdown Rd,Cape Town. I reported the incident with my insurance company- Outsurance, furnished all the necessary info:Case number,IMEI number of the phone, place of purchase, year of purchase etc the Case was reported at Gugulethu Police station on the 27th June and at Telkom, Vangate Mall. After reporting the case, they gave me a Claim number and went dead quiet thereafter.i had to do daily follow ups. today, the 30th of June 2022, 3 days days after reporting the case, they called me back around 17:00, informing me an investigation needs to be done, meaning they suspect my claim if false, without saying so, but with their actions, and I must re-submit the documents all over again, furthermore, I must give them access to my network providers they can trace my call activities prior to the time of incident, I must take pics of my iCloud account to see how many devices are linked, they asked me many people I stay with at my place of residence, which insurance I was with or other insurances I'm with, have I claimed before, have I been rejected before-all this is asked when they're supposed to be busy with my claim.

on top of the 3 days I had already suffered without a phone, they will need further 3-4 working days to investigate the matter.

NB: DO NOT be fooled by Outsurance's over adverti*****t, its a total different story when its time to claim. what makes the matter worse, i did not call for an insurance, they called me to offer me "best deal", it sounded good, I took it, only to be this miserable-worse insurance experience this far.