Outsurance how not to help you

We had a vehicle accident 14/03/2022 from the onset when we called the cal centre to log the claim we had an issue the call centre was busy they said they will call me back which I refused to accept because it was an emergency after holding for a long time I was eventually helped the call centre operater did not log the claim correctly the claim was supposed to be logged for the truck tractor the trailer and the GIT We also needed to get the emergency services and towing to the accident scene as the area where the accident occurred was fairly rural .After much a do we managed to get our driver help Thank GOD The trailer was found to be uneconomical to repair which was later written off well done Outsurance The GIT was handled very professionally by Jean Marie Engels The Truck tractor initially we were informed by outsurance that it was a right off which we agreed as well as the truck capsized and the engine and gearbox was still running Which caused damages to the engine gearbox and electronic system as well as the body structure suspension of the truck After a few days outsurance calls and informs me that the truck will now be repaired Which I could not understand as the truck was uneconomical to repair After much to and fro I was not given a choice but for the truck to be repaired outsurance than appointed a Panelbeater I thought I would save time and money and allow outsurance to use a service provider in Bloemfontein which was the biggest mistake the service provider Strado Panelbeater does not answer his phone he does not respond or gives feedback We had an independent assessor go out and do an assessment the vehicle was a write off from our assessors quote The truck was at SMD yard it was there for a long time Strado Panelbeater failed to collect it my Broker Galima had to make sure it was collected she went above and beyond calling and making sure it was collected The vehicle has been at Strado Panelbeaters for a long time they have told me various different stories The cab has been in the spray booth for 2 months The truck has an electrical issue We are waiting for parts from UD We are waiting for a new cab

The claim was handed to Sandile who is a claims manager who is extremely *********** and rude he promised to get back to me he never did he promised to get me a guarantee from UD that the truck engine and gearbox is ok he did not do that He promised to get me pictures of the the progress of the truck he did not do that He was supposed to call me back with feedback he has not done that as well

I have been a loyal client with outsurance I have had a rejected claim I still stuck with outsurance I honestly feel that this claim has been handled in a very bad manner

The truck was promised to me in June it’s now August I still don’t have my truck My business has lost a lot of money due to this

I have no guarantees that this truck will be repaired to satisfactory standards I have asked Sandile and Strado on numerous occasions for the Engine and gearbox guarantees which still has not been provided

At this point neither outsurance or stardo can give me any answers I honestly feel that this truck should be written off and I be paid out the value of this truck If this claim was handled so badly and the Panelbeater operating in this manner How can I be certain this truck is ok We drive long distances

I have many times requested outsurance to get back to me or appoint a competent person to assist me with this claim

Is this how a loyal client should be treated

I anticipate some feedback