OUTsurance how do you people sleep at night!!

My geyser bust on 14 February 2023, I am at a point where I don't know what to do.. OUTsurance phoned me on 5 May 2023 to tell me the contractor can not finish the job. I am begging for service!!! I have no main bedroom and no kitchen at the moment. The contractor replaced 1 skeleton cupboard in my sons room and 1 full cupboard in my home office/spare bedroom. At last I could move back in when the carpets were finished in these two room after having to have lived at a friends house for more then 2 months. I asked to to place me somewhere until the work is done and NOPE they did not. I had to pay for the 2 months out of my own pocket!! The rest is still not finished. I am angry, and feeling very hopeless as I contacted OUtsurance on 10 May to get an updated as they never phoned be back. The contractor Prescor 160cc took my cupboards and I have nothing. You try and live without a kitchen... washing dishes in my bathroom and then had to get my son to put the washing basins back on the shell of a cupboard to try and wash dishes and build me a working station of the shell that standing in my main bedroom so I can cook food on my gas stove because my stove is in pieces on the floor of my kitchen. DO THEY CARE that my life is upside down NO they don't... I am a single mother that work a day job why do I have to phone OUTsurance very day what do I pay for. Their adds on TV should be banned as its BS!! I phoned again today 18 May still waiting for the manage to phone me. Send an assessor out to check what the status is of what they did and pay me out as I have to contractors that what to come help me and it will take them 4 days to resolve and the poor Carpet company can finish their portion!!! come on!!!!! claim***