EB
Este B
1 reviews | Active since Jun 2019
13 Apr 2022, 10:17
Outsurance Household Insurance
Household insurance. What a load of nonsense! I have a UPS backup that broke, when I claimed it from my household insurance I was informed that should the unit failed because of power surges or lightning I have a co-payment of R4500. This was changed in February this year, unilaterally. The UPS price is not even R4500 and it was not damaged due to lightnig or a power surge. Now Outsurance simply says, the Unit has reached its end of life and therefor they will not cover the item. The unit is just out of its warranty period by a few months......so what is the use of household insurance?
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OUTsurance's replyOfficial
14 Apr 2022, 13:19Good afternoon Este,
Further to our private reply on receipt of your complaint we can confirm that our claims manager Ataniel has been in contact with you.
He has explained the terms of your policy and that the claimed item has reached its lifespan.
We know that the outcome of your claim is disappointing but are glad that we were able to provide you with clarity.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that our claims manager Ataniel has been in contact with you.
He has explained the terms of your policy and that the claimed item has reached its lifespan.
We know that the outcome of your claim is disappointing but are glad that we were able to provide you with clarity.
Regards,
OUTsurance
OUTsurance's reply14 Apr 2022, 13:19
Official
Good afternoon Este,
Further to our private reply on receipt of your complaint we can confirm that our claims manager Ataniel has been in contact with you.
He has explained the terms of your policy and that the claimed item has reached its lifespan.
We know that the outcome of your claim is disappointing but are glad that we were able to provide you with clarity.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that our claims manager Ataniel has been in contact with you.
He has explained the terms of your policy and that the claimed item has reached its lifespan.
We know that the outcome of your claim is disappointing but are glad that we were able to provide you with clarity.
Regards,
OUTsurance