Outsurance house contents claim and P&G

I logged a claim on Monday the 25 February 2019 for house contents that were damaged by lightning. Today is the 4 March and I haven't received the items and all feedback i received was because I enquired. I have spoken to almost 5 agents who never gave me joy, its either they dont know or will get back to me and they dont. On Friday, 1 March we got an sms informing us that our claim was approved and P&G was to bring us new devices. We called P&G and they were not aware of the approval, we called OUTSURANCE and were told to go and pick up the items and when we got there we were told the shop moved, another frustration. To cut a long story short I'm still waiting.