1 reviews | Active since Jan 2025
Outsurance Home Insurance
This is a warning to all new or current home owners. do not waste your money paying for home insurance with Outsurance. They will find every excuse in the book to deny your claim.
Ive had my home insurance for 20 years and paid it for 20 years. There were recently heavy rains in my region which have damaged the structure of my property.
I will say the assessor was very polite, but he made us aware that I claim would most likely be denied, despite it being a natural disaster. He said even if they did approve minor charges, the access would 80% and up in charges. So ifvthe approved R4300 for your claim, you would gave to pay an access fee of R4000. These were the assessors words.
This Insurance company is just there to take your money.
After the Assessor attended to my property, i was told i will recieve feedback in 24 -48 hours. Its almost been 2 weeks and no feedback. Im guessing my claim has been denied.
Highly uprofessional. They make sure they debit you money every single month but cannot do their jobs that they are paid for.
Please do more research when choosing an house insurance. This company is not the one
Thank you for raising your concerns with us. The delay you describe is unacceptable and will be addressed internally.
Our assessing manager, Neo, contacted you to discuss the claim in detail. There was a Google Earth image which Neo shared with you which was taken in February 2023. The image clearly indicates that the wall was already leaning prior to the current storm. This movement of the wall occurs gradually over a period of time and is a general policy exclusion. Neo discussed the ambit of your cover in detail with you and advised you that you are covered for sudden and unforeseen incidents.
Neo discussed the settlement amount with you and advised you that the excess (1st amount payable in the event of a claim), would be deducted from the claim amount.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for raising your concerns with us. The delay you describe is unacceptable and will be addressed internally.
Our assessing manager, Neo, contacted you to discuss the claim in detail. There was a Google Earth image which Neo shared with you which was taken in February 2023. The image clearly indicates that the wall was already leaning prior to the current storm. This movement of the wall occurs gradually over a period of time and is a general policy exclusion. Neo discussed the ambit of your cover in detail with you and advised you that you are covered for sudden and unforeseen incidents.
Neo discussed the settlement amount with you and advised you that the excess (1st amount payable in the event of a claim), would be deducted from the claim amount.
We do apologise for the disappointment.
Regards,
The OUTsurance Team